Privacy Policy
Who we are
Our website address is: https://www.constellaryordo.com.
Constellary Ordo
Last updated: November 26, 2025
Introduction
At Constellary Ordo, your privacy is not an afterthought — it is central to how we design our website, our store, and every interaction you have with us. This policy explains, in clear language, what information we collect, why we collect it, how we use it, and how you stay in control.
Nothing here is hidden behind legal walls or confusing terms. Our goal is to earn and keep your trust.
What This Policy Covers
When you visit our website, browse our store, make a purchase, create an account, or contact us, certain information naturally flows between your device and our systems.
This policy explains how that information is handled — and how we keep it safe.
It covers:
shopping and checkout
customer accounts
newsletters and communication
technical data collected through cookies
customer support interactions
It does not cover websites or services we don’t control.
The Information We Collect — and Why
We collect information for only one purpose:
to give you a smooth, secure, and reliable experience with the Constellary Ordo store and community.
A. Information you provide directly
When you place an order, create an account, or contact us, you may give us your name, email, shipping address, or payment preferences.
We need these details to process your order, deliver your items, respond to your questions, and recognize you as a customer if you return later.
B. Information related to purchases
Every order creates certain records — items purchased, order totals, and payment confirmations.
We keep this information to ensure your products reach you, to assist you if you need support later, and to meet legal requirements (such as tax laws).
C. Payment information
Your credit-card number is never stored on our servers.
All card payments are processed securely by trusted providers (like Stripe or PayPal), who specialize in protecting financial data.
We only receive the minimum confirmation needed to verify that a payment succeeded.
D. Technical information
Your browser automatically shares small bits of data with any website — such as IP address, device type, or which pages you visit.
We use this to understand how people use our site, fix issues, improve page speed, and protect against bots or fraud.
E. Cookies
Cookies help our site remember what’s in your cart, keep you logged in, or suggest products you might enjoy.
You can block them anytime in your browser settings
How We Use the Information
We use your information only in ways that help you.
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- To process your purchases
Shipping products, updating you on delivery, and helping with returns.
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- To provide customer support
If you contact us, we use your information to respond quickly and accurately.
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- To improve the experience
Understanding which pages are visited most helps us make the website clearer, faster, and easier to navigate.
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- To personalize your account
If you create an account, we use your preferences to make checkout faster and keep your purchase history accessible to you.
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- To protect our website and users
We use data to detect fraud, prevent abuse, and keep your account safe.
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- To communicate with you
Only with your permission, we may send newsletters or product updates.
You can unsubscribe with one click.
We do not sell your information. Ever.
When We Share Information
We share your information only when necessary to run our business securely and deliver your orders.
This includes:
payment processors (to complete your purchase)
shipping carriers (to deliver your package)
website and store hosting services
fraud-prevention and security tools
Everyone we work with must respect your privacy and follow strict data-protection practices.
We do not sell your data, rent it, trade it, or use it for advertising outside our own store.
How We Protect Your Information
We use industry-standard security measures, including:
encrypted communication (HTTPS)
secure servers
trusted payment processors
access controls
routine security auditing
No system is perfect, but we work to maintain a safe environment and respond quickly if a concern arises.
How Long We Keep Your Data
Different types of information are kept for different legal reasons.
Purchase records: kept for tax and accounting purposes
Customer accounts: kept until you delete them
Technical analytics: kept for routine improvement
Messages and support requests: kept only as long as needed to resolve your issue
When data is no longer required, we securely delete or anonymize it.
Your Rights
Depending on where you live, you may have the right to:
access the information we hold about you
correct inaccuracies
delete your data
download a copy (data portability)
opt out of newsletters
object to certain processing
withdraw consent
If you wish to exercise any rights, just contact us — we respond promptly.
Children’s Privacy
Our website is designed for adults.
We do not knowingly collect information from children under 13 (or 16 where applicable).
If we learn that we have, we delete the data immediately.
Changes to This Policy
If we make meaningful changes to this policy, we will update the “Last Updated” date at the top.
If changes affect how your data is used, we may notify you directly.
Contact Us
If you have questions or want to exercise your privacy rights, you may contact:
Constellary Ordo
Email: hello@constellaryordo.com